Terms and conditions and complaints procedure


for sale goods through online trade placed on internet address


operated companies

MessyPlay Ltd. ,

company with headquarters Ladova 2043/5, New City, 128 00 Prague 2

guided at Municipal court in Prague, file mark C 371716, identification number: 17437652 (hereinafter referred to as " Messyplay.cz " or " Seller ")

Contact Seller's data :

Contact adress: MessyPlay Ltd. Ladova 2043/5 128 00 Prague 2

Contact e-mail: info@messyplay.cz

Contact phone: +420 605 168 958

    1. These terms and conditions (in the sense of § 1751 of Act No. No. 89/2012 Coll., Civil Code, in the current wording, further just " civil code ") applies for purchase in internet shop

" MessyPlay " through the web interface located at the internet address www.messyplay.cz (hereinafter also referred to as " web interface " or " web page ") operated by the Seller.

    1. These business terms and conditions (hereinafter referred to as " business terms " or " GTC ") define and specify the basic right and responsibilities the seller, The buyer and Users. Buyer by sending order, and also by confirming in the web interface at the same time confirms that he accepts these terms and conditions and that with with by them introduced. Buying contract, i.e. accepted/processed order will be to the Buyer sent by e-mail immediately after closure purchase contracts or will be attached to the goods at the latest upon delivery of the goods to the Buyer.
    2. Provisions deviating from the terms and conditions can be negotiated in the purchase contract. Deviating provisions in the purchase contract take precedence over the terms and conditions.
    3. The provisions of the terms and conditions are an integral part purchase contracts (for " purchase " contract " here refers to a purchase contract, a contract for work, a contract for the provision of services, or another contract concluded according to these terms and conditions). The purchase contract and terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language, unless the Buyer and the Seller expressly agree on another language. These terms and conditions are displayed on the website interface and in progress ordering goods, and Yippee so enabled their archiving, reproduction, preservation and repeated display by the Buyer, which the Buyer acknowledges and undertakes in the process ordering goods commercial conditions for myself keep for later repeatedly


    1. All contractual relationships are governed by business terms and conditions and relationships not regulated by the Civil Code, and if it is contractual aside consumer, by law C. 634/1992 Coll., O protection consumers, as amended.
    2. In cases where a person who intends to purchase goods from the Seller acts when ordering goods in framework your business activities or in framework your own independent performing a profession or is a legal entity, consumer protection according to these terms and conditions does not apply to it, in particular the relevant provisions of Article 7 - Withdrawal from the purchase contract do not apply.
    3. By closing purchase contracts Buyer expresses agreement with business conditions and with complaints procedure, which is an integral part of these terms and conditions and confirms that he is properly familiar with them. On these commercial conditions and complaint order Yippee Buyer sufficient way notified before concluding the purchase contract and has the opportunity to get to know them.


" Buyer " is a natural or legal person who intends to purchase goods through the web interface. Due to the applicable legislation, a distinction is made between Buyer who is not a consumer and Buyer who is a consumer.

" Consumer " is any person who, outside the scope of his business activity or independent exercise of his profession, concludes a purchase contract with the Seller or deals with him in any other way.

" User " is any natural or legal person who visits the web interface. The Buyer is also a User.

" The Goods " they are objects, services, digital content and next goods closer specified on web interface.

    1. On basis registration The buyer performed on web page can Buyer access your user interface (hereinafter referred to as " user account ").
    2. At registration on web page and at ordering goods is the Buyer obligated state correctly a all data true. The data specified in the user account is the Buyer in case of any change obligated update. Data listed By the buyer in user account or at ordering goods are considered correct by the Seller.
    3. Access to the user account is secured by the user on behalf of and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
    4. Buyer it isn't authorized enable exploitation user account the third persons. Seller is not responsible for any use of the user account by third parties.
    5. The Seller may cancel the user account, especially if the Buyer does not use it for more than 1 year, whose in case when Buyer will violate yours responsibilities of purchase contracts (including terms and conditions).

3.6. Buyer takes on consciousness, that user account doesn't have to be available continuously, and it especially with with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

  1. ORDER
    1. IN case that it web interface allows Buyer performs ordering goods:
  1. without registration, i.e. directly through the web interface (by filling in a form or otherwise);
  2. with registration, i.e. through web interface that your own user account;
  3. through e-mail communication with the Seller by sending the order to the Seller's Contact email (if the Seller expressly agrees to this form of order); or
  4. through a telephone order on the Seller's Contact Phone (if the Seller expressly agrees to this form of order).
    1. An order without registration (an order made other than from a user account) must contain the exact name of the ordered goods (or the numerical designation of the goods), the number of pieces of goods and the Buyer's personal data (name and surname, delivery address, telephone number, e-mail address).
    2. Web interface contains list goods and information O him, and it including induction prices individual goods. The prices of goods are listed including all taxes, duties and other fees. The stated prices do not include the costs of packaging, transport or delivery of the goods to the Buyer (hereinafter referred to as " delivery costs "). Information O costs delivery contains web interface and Buyer has possibility with get acquainted with them before submitting a binding order. The prices apply only in cases where the goods are delivered within the territory of the Czech Republic (unless explicitly stated otherwise in the web interface).
    3. Prices presented goods and costs delivery they remain in validity after the time when they are displayed on the website. Any discounts provided by the Submitter to the Buyer cannot be combined with each other, unless the Seller expressly states otherwise.
    4. The presentation and depiction of the goods on the website is informative and is not an offer from the Seller (or his proposal to conclude a contract; Section 1732, paragraph 2 of the Civil Code does not apply). The products may have different packaging and color according to the currently produced assortment. The seller is not obliged to conclude a purchase contract regarding the goods presented in this way. The offer marked as "promotional" is valid until the stocks are sold out, until the end of such offer indicated in the web interface, until the offer is revoked or until it is updated.
    5. To order goods the Buyer fills in the order form in the web interface (or provides the relevant information during telephone or email communication), which contains in particular information about the goods, price, method of payment, method and price of transport and identification data of the Buyer.
    6. Before sending the order, the Buyer is allowed to check and change the data he entered in the order, also taking into account the Buyer's ability to detect and correct errors that occurred before and at entering give. Order will send Buyer To the seller by clicking on button

" Order ". Data listed in order they are By the seller considered for correctly. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail, to the Buyer's e-mail address specified in the order or in his user account (in the case contradictions has preference address in order; further just " electronic address Buyer's "), whereby valid that if it isn't stated in confirmation otherwise, this confirmation it isn't alone O to myself the receipt (acceptance) of an order in the sense of these terms and conditions, i.e. it is not the conclusion of a purchase contract.

    1. The Seller is always entitled to ask the Buyer for additional order confirmation or verification identity The buyer (for example in writing, by fax whose by phone). If not order or identity confirmed by the Buyer upon request, or verified, the order is considered invalid and the purchase contract will not be created. In the event of detection of any deficiency, in particular incompleteness or inconsistency of the Buyer's data, the Seller is entitled to disregard the order. The Seller is entitled to reject (or disregard) an order that does not meet the essential requirements, or return to addition and provide to to that reasonable deadline. Her in vain expiry has for resulting in the order being viewed as if it had never been delivered.
    2. Among other things, the Seller reserves the right to cancel the order or its part before concluding the purchase contract in the following cases: (i) The Seller no longer manufactures or delivers the Goods or the Goods are not in stock (ii) significant way with she changed price Goods and Buyer this before by myself the creation of a purchase contracts does not accept (iii) order it isn't By the buyer paid off to 21 days from her him acceptance, or (iv) Goods Yippee on web interface erroneously offered in as a result technical whose administrative errors. Seller The buyer O such the situation will be inform. IN case that Buyer already paid for the canceled order, the money for the canceled order (or the canceled part thereof) will be returned to him.
    3. The Buyer may cancel an order not yet confirmed/processed by the Seller by phone or email to the contact phone number, or email address of the Seller. All orders received/processed By the seller they are binding. AND a binding order can be canceled after prior agreement with the Seller. In case the order is not cancelled to times before expedition, and will be shipped, can be after By the buyer required reimbursement of costs associated with shipping and returning goods caused by order cancellation.

    1. Contractual relationship between By the seller and By the buyer arises (i.e. purchase contract Yippee closed) by delivery of a confirmation to the Buyer of the processing or completion of the order (acceptance, hereinafter referred to as " order acceptance "), which is sent to the Buyer to the Buyer's electronic address, and if did not happen so payment whole purchase prices or by taking over ordered goods to the buyer, whichever comes first. Acceptance of the order (acceptance) may be part of the confirmation of receipt of the order (if this is explicitly stated in the confirmation), or may follow this confirmation separately. The resulting contract can be changed or canceled only based on the agreement of the parties involved or on the basis of legal reasons.
    2. Any consumer rights cannot be applied to gifts that are provided by the Seller free of charge. Such Goods meet the terms of the gift agreement and are governed by applicable legal regulations. Donation contract Yippee between By the seller and By the buyer closed with unbundling

provided that if the gift was given in connection with upon conclusion of the purchase contract, if the Buyer withdraws from the purchase contract, the Buyer is obliged to return the provided gifts together with the purchased goods to the Seller.

    1. The Buyer acknowledges that the Seller is not obliged to enter into a purchase contract, especially with persons who previously violated the purchase contract (including the terms and conditions).
    2. The Buyer agrees to the use of means of remote communication when concluding the purchase contract, the costs incurred by the Buyer with the conclusion of the purchase contract (primarily internet connection costs, phone call costs) are covered by the Buyer himself.
    3. With the purchase contract, the Seller undertakes to supply the Buyer with the goods specified in the order, and the Buyer undertakes to take over these goods from the Seller or the carrier chosen by him and to pay the Seller the purchase price specified in the order.
    4. In the event that there was an obvious technical or administrative error on the part of the Seller during the listing prices goods in web interface or in progress ordering, it isn't Seller obliged to deliver the goods to the Buyer at such a price even if the Buyer was sent an acceptance of the order in accordance with these terms and conditions.
    5. The Seller will notify the Buyer if the price indicated for the goods in the web interface or during the course ordering already it isn't current. If Buyer does not agree with change prices, Seller reserves the right to withdraw from the purchase contract.
    6. IN in the case of the provision of the service by the Seller, the Buyer has the right to withdraw from the purchase contract (under the conditions specified in these terms and conditions) only before starting the provision of the service. By starting providing services Buyer agrees with hers by providing and in such does not have the right to withdraw from the contract.
    7. IN in the case of digital content, the Buyer has the right to withdraw from the purchase contract (under the conditions specified in these terms and conditions) only before its delivery.
    8. Possibility The seller conclude purchase contract with By the buyer for individually agreed upon conditions is maintained.

    1. Along with the price of the Goods, the Buyer is also obliged to pay the Seller the delivery costs, the amount of which Yippee listed in web interface, in order and in hers adoption (price Goods and costs delivery hereinafter referred to as the " purchase price ", unless expressly stated otherwise).
    2. Buyer has possibility pay purchase price for goods to the Seller:
  1. cashless in advance by transfer to the Seller's account No. 2801159774/2010, maintained at company Fio flask, as (further just " bill Seller's "). Goods will be dispatched based on crediting the purchase price to the Seller's account.
  2. in cash in establishment The seller on address Ladova 2043/5, Prague 2, 128 00, and at a pre-arranged date
  3. in cases  expressly  agreed upon  by the seller,  cashless  on  account

The seller after delivery goods on based on the invoice

    1. Way payments will state Buyer in order.
    2. Any additional payments by the Buyer in connection with the aforementioned methods of payment for goods are indicated in the web interface, in the order and will be indicated in the acceptance of the order.
    3. Reimbursement purchase prices are maybe in Czech crowns (CZK).
    4. As a rule, the seller does not require an advance on the purchase price of the goods or a similar payment. In justified cases (mainly for orders with a total price over CZK 5,000), he can do so. The Seller is entitled to demand payment of the full price of the goods before they are sent or handed over to the Buyer (Section 2119(1) of the Civil Code does not apply).
    5. IN the case  cashless  payments  Yippee  buyer  obligated  reimburse  purchase  price  together with introducing variable payment symbol, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.
    6. IN the case payments purchase prices after delivery Goods on basis invoices Yippee purchase price payable to 14 days from the date of issuing the invoice, unless otherwise agreed upon.
    7. In the event of non-compliance with the due date according to these terms and conditions, the Buyer may be charged interest on late payment in the amount of 0.1% of the amount due for each day of delay. The Seller's claim to compensation for damages incurred by the Buyer's delay is not affected by this.
    8. If it is it in commercial intercourse usually or if it is so established in general binding legal regulations, the Seller will issue a tax document - an invoice - to the Buyer regarding payments made on the basis of the purchase contract. Tax document – ​​the Seller will issue the invoice to the Buyer after payment of the purchase price of the goods and send it in electronic form to the Buyer's electronic address within 15 days of receiving the goods.
    9. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
    10. The Seller usually ships the goods that are in stock within 5 working days from the payment of the purchase price, or from the receipt of the order (at the Seller's discretion).
    11. Goods, which it isn't in stock, Seller dispatches once Yippee it possible. O such date Yippee Buyer notified in advance. In the event that the goods due to objective reasons (the goods are no longer produced, the supplier has stopped delivering to the Czech Republic, its price or delivery or shipping costs have increased significantly) are not possible at the original conditions to add, or with fulfillment becomes objectively impossible, or if the Buyer has not settled all obligations due to the Seller on the date of issue of the order, has Seller right resign from purchase contracts. O cession from purchase of the contract will inform the Buyer immediately. In the event that the Buyer has already fully or partially paid the purchase price, will be the corresponding amount returned without cash to the account communicated to him for this purpose by the Buyer or to the account from which funds were transferred to the Seller to pay the purchase price, within 14 days of withdrawing from the purchase contract.
    12. Manners delivery goods they are said in web interface. Specific way delivery goods will be chosen by the Buyer in the order and confirmed by the Seller in accepting the order.

3.15. The cost of delivery of the goods, depending on the method of sending and receiving the goods, is indicated in the web interface trade, will be listed in to the Buyer's order and in acceptance of the order by the Seller.

  • In the event that the method of transport is contracted on the basis of a special request of the Buyer, the Buyer shall bear the costs risk and eventual additional costs United with hereby way transport. If it is Seller by purchase contracts obligated to add goods on place determined By the buyer in order, the Buyer is obliged to accept the goods upon delivery. When taking over the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a violation of the packaging indicating unauthorized intrusion into the shipment, the Buyer does not have to accept the shipment from the carrier.
  • In the event that the Buyer does not take over the goods or withdraw from the purchase contract in accordance with these terms and conditions conditions, has Seller claim on compensation costs connected with delivery goods and their storage (for storage for each day of delay in the amount of a maximum of CZK 10, but a maximum of CZK 500 in total or up to the amount of the purchase price, if it is lower than CZK 500), as well as other costs that the Seller non-acceptance of the goods by the Buyer will arise, and he also has the right to withdraw from the purchase contract.
  • In the event that, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or otherwise than agreed upon in a way Yippee Buyer obligated defray costs United with such by delivery.
  • Delivery of goods according to these terms and conditions means the moment of delivery of the goods to the Buyer in compliance with purchase by contract. Unreasonable refusal goods By the buyer with does not consider the Seller's failure to deliver the goods or the Buyer's withdrawal from the contract. When taking over the shipment, the Buyer is obliged to check the integrity of the packaging of the goods and to immediately report any defects to the carrier and the Seller. Refusal to accept the shipment due to damaged packaging is not considered unjustified rejection of the goods. This does not affect the rights of the Buyer from liability for product defects and other rights of the Buyer arising from generally binding legal regulations. By signing the delivery note or accepting the shipment, the Buyer confirms that the shipment of goods met all requirements and acknowledges that a claim for goods due to damage to the shipment's packaging is no longer possible.
  • Delivery digital content with he understands (and) disclosure digital content on web interface,
  • (ii) enabling playback, preview whose printing digital content, (iii) enabling access to digital content or its storage on the Buyer's carrier (iv) otherwise making the digital content available to the Buyer.

      1. The buyer does not have any rights to use the registered brands, trade names, company logos, etc. of the seller or its business partners, unless otherwise agreed in a special contract in a specific case.
      2. The Seller reserves title to the item, the Buyer acquires title to the Goods by paying the full purchase price (ie including delivery costs), but not before taking delivery of the goods. Responsibility for random doom damage whose loss goods passes on The buyer at the time of takeover goods, or the moment when had Buyer obligation goods assume, but in contradiction with he did not do so by the purchase contract (i.e., as a rule, when the goods are ready for him to take over).
      3. By the purchase contract, the Seller undertakes to hand over the Goods to the Buyer (as well as any documents, which with to him apply) and will allow him to him acquire proprietary right/license in compliance

    with purchase by contract and Buyer with undertakes that Goods will take over and will pay To the seller purchase price. Seller will fulfill obligation submit thing to the buyer, if he allows him load with things in place performance and will notify him in time.

      1. If the Seller is to send the item, it will hand over the item to the Buyer by handing it over to the first carrier for transportation for the Buyer and allow the Buyer to apply rights from the contract of carriage against the carrier. If it is not agreed how the thing should be packed, the Seller will pack the thing according to customs, and if they are not, then in the manner the needy for preservation things and her protection. The same way will provide Seller thing for transportation.
      2. Seller you are reserves right to add goods To the buyer until after completely payment overall purchase prices.
      3. Danger damage passes on The buyer by taking over things, or if thing Buyer won't take over, though him with by the Seller enabled load. Buyer thing according to options will look through what at the earliest after the risk of damage to the item has passed and he is convinced of its properties and quantity. Damage to property that occurred after the risk of damage to property has passed to the Buyer does not affect his obligation to pay the purchase price, unless the Seller caused the damage by breaching his obligation. By default of the Buyer with by taking over things arises To the seller right thing after the previous one notice on sell the defaulter's account in a suitable manner after providing the defaulter with an additional reasonable deadline to taking over. It applies and then, if it lingers page with by paying which Yippee handover things conditionally.

      1. If this is not the case mentioned in paragraph 7.2 or another case where it is not possible to withdraw from the purchase contract, the Buyer, who is a consumer, has the right to withdraw from the purchase contract in accordance with § 1829, paragraph 1 of the Civil Code , within 14 (fourteen) days from receiving the goods. If it web interface allows can Buyer use for notification withdrawal from the contract form provided by the Seller. Withdrawal from the purchase contract can be sent by the Buyer to the Seller's contact address or to the Seller's contact e-mail
      2. buyer , who Yippee consumer, takes on consciousness, that according to provision § 1837 civil the Code, among other things, cannot be waived from the purchase contract:
    1. about the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the Seller informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract,
    2. O van goods, which was adjusted according to washing The buyer or for his person
    3. about the delivery of goods that are perishable or that have been irretrievably mixed with other goods after delivery
    4. on the delivery of goods in closed packaging, which the consumer has removed for hygienic reasons cannot be returned
    5. O van audio or pictorial recordings or computer program, if The buyer broke their original packaging
    6. O delivery digital content, if he wasn't delivered on material carriers and was delivered with the previous one explicit I agree consumers before expiration deadlines for cession from

    of the contract and the Seller informed the consumer before concluding the contract that in such a case does not have the right to withdraw from the contract

      1. A buyer who is not a consumer is not entitled to withdraw from the contract regarding goods that have been delivered properly, on time and without defects.
      2. IN the case cession from purchase contracts according to paragraphs 7.1 these commercial conditions with purchase contract from the beginning cancels. Goods must be To the seller returned (otherwise than on cash on delivery which the Seller does not take over) to the Seller's contact address or to the Seller's registered office or place of business within 5 (five) days of withdrawal from the purchase contract. The goods must be returned to the Seller undamaged, unworn and unpolluted and, if possible, in the original packaging.
      3. The buyer together with shall enclose a copy of the delivery note and the invoice, if it was issued, or another with the returned goods document proving purchase goods, and further written expression O cession from purchase contract and the chosen method of refund (bank transfer or personal collection of cash). The statement must also include the Buyer's contact address, phone number and email address.
      4. Within a period of ten days from the return of the goods by the Buyer in accordance with paragraph 7.4 of the terms and conditions, the Seller is entitled to carry out an examination of the returned goods, in particular for the purpose of ascertaining whether the returned goods are not damaged, worn or partially consumed.
      5. The Seller will return to the Buyer the funds (including delivery costs) that he received from him under the purchase contract within 5 days of the Buyer's withdrawal from the purchase contract, either (i) in the same way as he received them from the Buyer, or (ii) in a way, which the Buyer requested, or (iii) by sending the bank account provided to the Buyer or the account from which the funds were transferred to payment of the purchase price, s whereby the Buyer hereby expresses his consent. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods to him.
      6. If the Buyer has chosen a method other than the cheapest method of delivery of the goods offered by the Seller, the Seller will reimburse the Buyer for the cost of delivery of the goods in the amount corresponding to the cheapest method of delivery of the goods offered.
      7. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, arises To the seller towards To the buyer claim on compensation damage to him thereby created. The Seller is entitled to unilaterally offset the claim for payment of the incurred damage against the Buyer's claim for the return of the purchase price and the costs of delivery of the goods.
      8. When sending, the Buyer is obliged to pack the goods in suitable packaging so that they are not damaged or destroyed. For goods substantially damaged or destroyed during transport due to the use of unsuitable packaging, the price of the goods and the costs of their delivery cannot be refunded.
      9. Costs associated with by returning the goods to the Seller in in case of withdrawal from the purchase contract by the Buyer paid by the Buyer, and it even if the goods cannot be returned for its usual postal nature on the way Seller Yippee authorized to count yours really spent costs connected with by return goods on purchase price and costs on delivery goods, which they have be To the buyer returned.
      10. To times taking over goods By the buyer Yippee Seller authorized at any time from purchase contracts resign. IN in such a case, the Seller will return the purchase price to the Buyer without cash to the account communicated to him for this purpose By the buyer or on account, of which they were means pointed out for payment purchase

    prices, and it to 14 days from withdrawal from the contract.

      1. Buyer's rights from defective performance is governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).
      2. The Seller is responsible to the Buyer that the goods are free of defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer took over the goods:
    1. has goods Properties, which you are the parties have agreed and if missing arrangement, has such properties which the Seller or manufacturer described or which Buyer expected with regard on nature goods and on the basis of advertising carried out by them,
    2. Yippee goods in corresponding amount, measure or weight and
    3. goods suits requirements legislation .
      1. If the time during which the goods can be used is indicated on the sold goods, on their packaging, in the instructions attached to the goods or in advertising in accordance with other legal regulations, the provisions shall apply O warranty for quality. Guaranteed for quality with Seller undertakes that goods will be after a certain time eligible to use for usual purpose or that you are will keep usually Properties. He scolded If the Buyer claims a defect in the goods to the Seller, there is no time limit for exercising rights from defective performance or the warranty period during which the Buyer cannot use the defective goods.
      2. Provision listed in paragraphs 8.2 and 8.3 commercial conditions and guarantee for quality with they don't use for goods sold at a lower price for a defect for which a lower price was agreed, for wear and tear of the goods caused by its usual use, for used goods for a defect corresponding to the degree of use or wear that the goods had when the Buyer took them over, or if this results from the nature of the goods . The Buyer does not have the right from defective performance if the Buyer knew before taking over the goods that the goods had a defect, or if the Buyer caused the defect himself
      3. If a defect becomes apparent within six months of receipt, it is considered that the goods were already defective upon receipt.
      4. Rights from defective performance, including warranty liability, is applied by the Buyer to the Seller at Contact address The seller (next ways application defects according to complaint order they are not hereby however limited). For moment application complaint with consider moment, when Seller received the claimed goods from the Buyer.
      5. Complaint order

        1. The Complaints Regulations regulate the manner and conditions of complaints of product defects and the application of claims from the quality guarantee by the consumer, in accordance with the provisions of the Civil Code and Act No. 634/1995 Coll., the Act on Consumer Protection, as amended.
        2. For goods sold by the Seller to the Buyer, who is a consumer, the Seller provides the Buyer with a guarantee according to the first sentence in duration of 24 (twenty-four) months from receipt of the goods, unless otherwise specified.
        3. If not Buyer consumer, does time according to the previous one article 12 (twelve) months

    from taking over goods to the Buyer.

        1. In the event that during the warranty period (in the case of providing a quality guarantee) or in during the period according to paragraph 8.7.2 and 8.7.3, a defect in the goods occurs, for which the purchased product cannot be used completely properly, and this defect can be removed, the Buyer has the right to have it repaired free of charge. In the case of a removable defect on a product that has not yet been used, the Buyer has the right to demand the replacement of the defective product with a flawless one instead of removing the defect. In the case of a removable defect, the Buyer is also entitled to a reasonable discount from purchase prices. In the event of a defect that cannot be removed and which prevents the goods from being properly used as goods without defects, has Buyer right on exchange goods, on reasonable discount of purchase prices and or has right from purchase contracts resign. Buyer doesn't have right from purchase contracts resign neither require delivery new things, if can not thing return in that state, v by which he received it, except for cases established by law. If the Buyer does not withdraw from the purchase contract or if he does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, he may demand a reasonable discount from the purchase price. The Buyer has the right to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its part or repair the item, as well as in the event that the Seller does not remedy the situation in a reasonable time or that the remedy would cause significant difficulties for the Buyer. The buyer informs the seller which right he has chosen, at notification defects, or without unnecessary delay after notification defects. Executed the choice cannot be made by the buyer alter without consent the seller; it does not apply if he asked buyer repair of a defect that turns out to be irreparable. Who has the right according to § 1923 of the Civil Code, belongs him and reimbursement costs expediently spent at application this right. However, if the right to compensation is not exercised within one month after the expiry of the period in which the defect must be pointed out, the court will not grant the right if the Seller objects that the right to compensation was not exercised in time.
        2. The buyer is obliged to file a claim with the seller (or the person designated for repair) without undue delay after the deficiency is discovered. Delivered complaints are processed without unnecessary postponement at the latest however to 30 days away day application complaint, unless the Seller and the Buyer agree otherwise.
        3. IN in the event of a disputed claim, the Seller will decide on its acceptance within three working days from the date of application of the claim.
        4. By day application complaint with he understands day, when was goods delivered on Contact address of the Seller, to any establishments The seller or to headquarters whose places business of the Seller.
        5. Warranty a claims from liability for defects does not apply for goods for which a claim was made after the expiry of the specified warranty period, as well as for wear and tear of the goods caused by their use. Warranty and claims from liability for defects does not apply for defects caused by incorrect use, failure to follow the instructions, inappropriate maintenance or incorrect storage. For used goods, the Seller is not responsible for corresponding defects measure the previous one usage or wear and tear; at things sold for lower price The seller is not responsible for the defect for which the lower price was negotiated; instead of the right to exchange, the Buyer has the right to a reasonable discount in cases according to this sentence.
        6. Complaint you can apply as follows:

    and) Informing The seller by phone, by e-mail whose in writing.

  • If it web interface allows can Buyer for notification complaint use the complaint protocol, who him will be sent on address electronic mail or is available for download on the web interface.
  • Delivery of the claimed goods (other than cash on delivery, which the Seller does not accept) to the Seller's contact address (or the person designated for repair), to any of the Seller's establishments or to the Seller's registered office or place of business. When sending, the Buyer is obliged to pack the goods in suitable packaging so that they are not damaged or destroyed. The goods must be accompanied by a proof of purchase or an invoice, if issued, or another document proving the purchase of the goods, together with a description of the defect and a proposal for how to resolve the complaint.
  • Seller Yippee obligated To the buyer issue written confirmation O that when Buyer the right has been exercised, what is the content of the complaint and what is the method of settlement of the complaint by the Buyer require; and further confirmation of the date and method of processing the complaint, including confirmation of the repair and its duration, or written justification for the rejection of the complaint.
  • Seller doesn't answer for harm on health persons, eventual harm on property and goods, which will be caused by unprofessional handling, or abuse goods, or negligence.
  • If a consumer dispute arises between the Seller and the consumer, the consumer has the right to an out-of-court settlement. The subject of an out-of-court settlement pursuant to Act No. 634/1992 Coll., on consumer protection, is the Czech Trade Inspection. All details on the out-of-court settlement can be found on the website of the Czech Trade Inspection www.coi.cz.
      1. Yours informative obligation towards to the buyer in meaning Art. 13 Ordinance European parliament and of the Council 2016/679 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Regulation on the Protection of Personal Data) (hereinafter referred to as the " GDPR Regulation ") related to the processing of the buyer's personal data for purposes fulfillment purchase contracts, for purposes negotiations O purchase contract and for purposes the fulfillment of the seller's public obligations is carried out by the seller through a special document ("Protection of personal data") located on the web interface.
      2. Buyer agrees in meaning provision § 7 paragraph 2 of the law C. 480/2004 Coll., O some on information society services and on the amendment of certain laws (the Act on certain information society services), as amended, se by sending commercial messages by the Seller to an electronic address or to phone number of the Buyer, this consent can be revoked by the Buyer at any time, more detailed information is provided in a separate document ("Protection of personal data") located on the website.

      1. If not deal otherwise, all of them correspondence related with purchase by contract must be the second

    delivered to the contracting party in writing, by e-mail, in person or by registered mail through a postal service provider (at the sender's choice). It is delivered to the buyer on address electronic mail stated in his user account or in order, or as part of communication between the parties.

      1. Message is delivered:
    1. in the case of delivery by electronic mail, at the moment of its receipt on the incoming mail server; the integrity of messages sent by electronic mail can be ensured by a certificate,
    2. in the case of delivery in person or through a postal service operator, by receiving the parcel by the addressee,
    3. in the case of delivery in person or through a postal service operator, also by refusing to accept the parcel, if the addressee (or the person authorized to accept the parcel on his behalf) refuses to accept the parcel,
    4. in the case of delivery via a postal service operator after the deadline of 10 (ten) days from storage shipments and giving challenges addressee to taking over stored shipments, if the shipment is stored with the postal service operator, even if the addressee did not learn about the storage.

      1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. The choice of law according to the previous sentence is not the buyer who Yippee consumer, deprived protection, Which him they provide provision legal order, from which cannot be contractually deviated from, and which, in the absence of a choice of law, would otherwise be applied in accordance with the provisions of Article 6, paragraph 1 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations relations (Rome I).
      2. If any provision of the terms and conditions is invalid or ineffective, or with such happens, the invalid provisions will be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
      3. In matters not regulated by the purchase contract (including the order and its acceptance) and the terms and conditions (whose eventual communication between parties) with legal relationship drives conditions listed in web interface. Information O individual technical steps leaders to closure purchase contracts are visible from the web interface.
      4. In matters not regulated by the purchase contract (including the order and its acceptance) and the terms and conditions (whose eventual communication between parties) with legal relationship drives conditions listed in the web interface. Information on individual technical steps leading to the sending of orders and the conclusion of the purchase contract are visible from the web interface.
      5. The seller is authorized to sell goods on the basis of a trade license and the seller's activity is not subject to any other authorization. The trade inspection is carried out by the relevant trade office within its jurisdiction. Checks compliance with consumer protection regulations too Czech commercial inspection (http://www.coi.cz/) and right on protection consumers defends

    as well as their interest associations and other entities for their protection. Česká obchodní performs the control of compliance with legal regulations regarding the technical requirements for goods and the safety of goods inspection (http://www.coi.cz/). Supervision over protection personal data performs Office for the protection of personal data (http://www.uoou.cz/). Provides out-of-court handling of consumer complaints Seller through yours Contact email addresses, eventual with can Buyers turn on interesting association and other subjects operating in framework protection rights consumers. A platform for solution disputes online finding with on internet http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

      1. Seller it isn't in relationship to To the buyer bound none codes behaviour neither none does not voluntarily comply with such (in the sense of § 1826 paragraph 1 letter e) of the Civil Code).
      2. Buyer on myself takes over danger changes circumstances (in meaning § 1765 paragraph 2 of the Civil Code).
      3. The wording of the terms and conditions may be changed or supplemented by the seller. They are not affected by this provision right and responsibilities originated after time effectiveness the previous one wording commercial conditions.
      4. Buying contract including commercial conditions Yippee archived by the seller in electronic form and is not accessible.
      5. Attachment commercial conditions make up exemplary form for cession from purchase contracts and a sample claim form, which are located on the website.
      6. These terms and conditions are valid and effective from 7/26/2023 and are available from the Seller and on the website.